We endeavour to complete delivery within 10 working days unless otherwise advised. However no liability can be accepted if circumstances prevent this. If we fail to deliver within this timescale you may be liable to a full refund.We will not accept consequential losses due to late delivery.
Refund and Cancellation Terms
You are entitled to cancel an order and return goods within 7 working days for a full refund. You are responsible for the cost and risk of damage when returning the goods. Any goods returned must be in a resaleable condition. Polythene is only returnable if it has not been unrolled. We may at our discretion charge a restocking charge of no more than 15% of the value of the invoice. Polytunnels made to a special order are not returnable except by special arrangement.
All goods leave our works in good condition and any damage or missing items should be notified to the carrier on delivery and we need to be notified within 3 working days, so the problem can be rectified.
Will be replaced or refunded provided we are notified within 10 working days. Refunds will be made after the faulty goods have been inspected.
Payment is required in full by credit /debit card or cleared cheque before dispatch of the order.